FAQ

 

  1. How do I place an order?

It's easy and secure! Just add the order you prefer in the shopping cart by clicking on the “add to cart” button located beneath the product image. To add more items to your cart, select "Continue Shopping". When you're ready to complete your order, click " Checkout," follow the easy step on completing your order, and select your payment option. We will prepare your order ASAP after your payment confirmation.

  1. Should I register as a member?

No, you don't have to register as a member. But if you register, We will offer you better discounts and services,you will benefit more from our shopping cart system, and the whole status of your order process etc.

  1. Is ordering online safe?

Yes it is. With www.amosiarts.com, ordering online is safe. We use the latest security technology to protect the loss, misuse and alteration of the information under our control. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

 

  1. How long does it take for an order to arrive?

Once shipped, your order will arrive within 1 to 3 business weeks for United States, Canada, Australia, United Kingdom, other countries can take up to 2 business weeks or longer, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

 

  1. Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.

Parcels that is lost in transit.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

 

Note: we will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

 

  1. Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

 

  1. Do you ship internationally?

We ship worldwide.

 

  1. How do I track my package?

You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at [email protected]  to ask questions anytime.